You will receive your order after 2 to 8 working days, through the ZELERIS shipping company. Shipping to the Islands, Ceuta and Melilla will be made by regular mail. In case that we are out of stock for any part of your order, our customer service team will inform you, offering to you the possibility of waiting, changing or voiding your order.
If you have made a purchase over the internet and you are located near any of our brick and mortar stores, you have the option of picking up your order at whatever location is most convenient for you. In this case, any shipping charges will be credited to you. Just let us know through a message to Sanchez@hipertextil.com and wait for pickup confirmation.
Peninsular Spain: All orders over 100€ will not have shipping costs associated to it and the shipment will be free. In case the order total is below that value the shipping charge will be 4.95 euro.
Baleares: All shipping has a transport charge of 8.95 euro.
Canarias, Ceuta and Melilla: All shipping has a transport charge of 35 euro.
Other destinations: If the order is destined to a location outside of Spain, in the majority of cases the system will calculate the shipping costs upon completion of the order and will show the same according to the specified delivery address.
In those cases when the system cannot calculate the shipping cost, it is still possible to make the order, but the shipping cost will be pending until the order is finalized. When the shipping cost is determined it will be send to you and once you agree with it, we will provide an alternate mean of payment so the order can be properly put together and shipped promptly.
Warranty and refund
If upon reception of your order any product is not up to your expectations, for 14 days after the delivery we offer you the possibility of devolution of the order and we will return your money (except for the shipping costs). The costs associated with devolution have to be paid by the client. Special individual orders and telephone orders are not admissible for devolution, as are not for hygienic motives, any pillows. The product must be accompanied by the invoice, and we will not by any means accept any product that has been washed, pre-washed or that by mishandling are in a different state compared to when they were received. Any devolution has to be previously authorized by e-mail. We will return money, but we will not exchange a product for other.
In case that your initial order was over 100€, and because of that it did not have any shipping costs associated to it; and you return just part of the order (under 100€), when making the devolution, we will deduct shipping fees from the credited amount, as transportation fees.
We remind you that there can be a variation of color in the pictures on the web with respect to the actual products, and the said images DO NOT have to be considered exact representations of the product since they are dependent on monitor configuration, available light and other factors. If you have any problem, please do not hesitate to contact us and we will facilitate a solution.
How to buy
From any page in the store, you can select the products you want to search for them through the side menu, or by deploying the upper marks or words search engine key.
Often, the product that you select will have different options of color or sizes. In that case, select which interests you. The home recharge single corresponding information.
We can see the detail, price, and if it is what you were looking for, press the button to add the product to the cart. We can modify the quantity if you want more than one unit (can also add or remove then from the own car). At this point we also sharing the product through social networks using Facebook or Twitter buttons.
At any time we can access the detail of our shopping cart by clicking view order on the mini-truck, or icon that appears on all pages of the website in the upper-right.
Since the details of the order we can arrange the purchase at any time, or return to the online store and continue looking for other products. The truck will follow in our browser until weve completed the purchase.
After you add the products that have interested us, we return to the shopping cart, and proceed to process the order.
When the processing of the order, if we are not logged, it will request us check. If we didnt have an account generated, we can register now and complete the order later. If we are registered but do not remember your password, we can request it from the link that appears under the registration form on any page of the store.
From this screen you can register in our online store in just two steps. Quick and easy. Be sure to enter the data correctly, since communications operations will receive them in the mail indicating us, and the default for your shipping address will be what you enter as your domicile.
At this point, he shows us the address we have registered as a user by default. If it is correct for the shipping, we can move forward. Otherwise, if we wish to change the address or send it to any other site, can press the button modify shipping address and generate the desired destination address, or select among which you have created previously. Click the continue button when everything is as we wish.
Once you press the continue button, we are shown this screen, where we already calculated the value of the transport to the destination address, which appears at the top. If everything is correct and we wish to complete your purchase, click the button.
IMPORTANT: Once you press the button, the shopping cart will be gone, and we can not modify the order. If you want to add any other products, we must press continue shopping and complete your order when it is complete.
In this screen we can see a summary of the order in the upper zone, and the different options that are available for payment. We chose that most interests us and click the corresponding button.
Notes: If payment by PayPal is active, he has a surcharge of additional management. To see the detail, you can click the link next to the PayPal button.
If you wish to review once again the detailed contents of the order, you can press the link to the foot (see details of the pending payment order), and the full order will be displayed.
Once you press the button, the connection key for the banking system, which redirects to safe area of the banking entity is generated. Hipertextil does not have access to the payment data entered.
Once you press the button the payment card, the bank payment gateway, where you must select the option to pay with card and press the button to fill in the necessary information requesting the Bank opens.
Payment by PayPal is completely safe, like the previous one, and takes place entirely on the PayPal platform. The screen provides a summary of the purchase, shows the amount of shipping and handling PayPal surcharge, and the total payable. Log data are entered and you choose the desired method of payment. If you do not have PayPal account and want to open one, you can do so at the same time that you make payment quickly and easily.
If you have pressed payment by transfer, will reach this confirmation screen, showing you the count should be performed where the transfer or payment, and the details of the order (the number of the account are altered in the image, but the display shows the correct data). Details for the transfer or payment also receive by email.
Once within 24 working hours from the deposit or transfer, you will receive confirmation from Hipertextil, via e-mail.
From any page, it is possible to access the private area. For this you need to register (registration forms on each page of the online store, in the upper-right there), and clicking on the main menu (left side) area customers.
Once inside, we can see the order that we just do, monitor its status, retry your payment if you are pending, or view and print online bill-if the order is already paid and sent by Hipertextil (from the top menu of the customers area, historical).
We can also manage our personal information, email, password, or subscribe to the newsletter.
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Opinions of our usersSee all the opinions >>
Very well throughout all the process
Sep 5, 2016 at 9:53 AM
The service was excellent, very fast delivery and everything perfect, very well packaged
Apr 5, 2016 at 11:46 PM