Fabulous mattress Viscoelastic mattress with core +/- 2.5cm. on a high-density HR basis that offers optimal firmness and adaptability. Approximate height 21cm.
Its upholstery in Strech fabric gives it elasticity and adaptability. Anti-finish finish.
As it is a custom item, the delivery time is 15/20 days.
The mattress is delivered to the street door, without going up to the floor.
You will receive your order after 2 to 10 working days, through the CORREOSEXPRESS shipping company. Shipping to the Islands, Ceuta and Melilla will be made by regular mail. In case that we are out of stock for any part of your order, our customer service team will inform you, offering to you the possibility of waiting, changing or voiding your order.
If you have made a purchase over the internet and you are located near any of our brick and mortar stores, you have the option of picking up your order at whatever location is most convenient for you. In this case, any shipping charges will be credited to you. Just let us know through a message to [email protected] and wait for pickup confirmation.
Peninsular Spain: All orders over 59€ will not have shipping costs associated to it and the shipment will be free. In case the order total is below that value the shipping charge will be 4.95 euro.
Baleares: All shipping has a transport charge of 13.95 euro.
Canarias, Ceuta and Melilla: We regret to inform you that for reasons beyond our control, shipments to the Canary Islands, Ceuta and Melilla are temporarily deactivated.
Other destinations: If the order is destined to a location outside of Spain, in the majority of cases the system will calculate the shipping costs upon completion of the order and will show the same according to the specified delivery address.
In those cases when the system cannot calculate the shipping cost, it is still possible to make the order, but the shipping cost will be pending until the order is finalized. When the shipping cost is determined it will be send to you and once you agree with it, we will provide an alternate mean of payment so the order can be properly put together and shipped promptly.
Guarantee and return
If after receiving your order a product is not to your liking, we give you the possibility of returning it within the first 14 days of receiving your order, and we will refund your money (does not include shipping costs). The refund will be made within a maximum period of 14 days from receipt of the returned products.
Any return, whatever its cause, must be made with its original packaging and condition.
The product must be accompanied by your invoice and under no circumstances will returns of garments that have been washed, pre-washed or that due to poor handling be in a different state than that of receipt be accepted.
The shipping costs caused by the return are borne by the customer and he can choose the means. Special individual orders, fabrics by the meter and orders by phone are not returnable, as well as, for hygienic reasons, pillows, toppers, mattresses and feather / duvet products are not returned either.
The procedure for making a return will be as follows:
- Send an email to [email protected] with the information of name, date and order number, and detail the product / s that you want to return.
We will respond by indicating the shipping address and steps to follow.
No return will be accepted without prior authorization by mail.
- Once the return arrives at our warehouses, the product will be reviewed to verify its perfect condition and once verified, the corresponding return will be made in the same way in which the payment was made.
If once checked, it is found that the product does not meet the return conditions, Sánchez Hipertextil reserves the right not to make the refund and the customer will have to bear the shipping costs.
We do not make changes, only returns.
In the event that your initial order had amounted to more than 59€, and you would have benefited from a reduction in shipping or free shipping, if when making a return of one or more products of that order the total amount would be below of the indicated limit, at the time of the return of the money of this or these articles the value of postage or reduction of postage will be discounted.
In the case of items with free shipping, if it is returned and there is no other item with free shipping in the order or the remaining order does not reach the minimum amount to obtain free shipping, the value of the equivalent shipping will be discounted in the refund of the amount.
Your comments and suggestions will be welcomed. Please send us such comments or suggestions, as well as any queries, complaints or claims, by accessing our Contact Form, by phone at 934 616 512, by email at [email protected], or at our postal address at c / Isaac Peral 3 - 08960 Sant Just Desvern (Barcelona).
Your complaints and claims will be handled by our Customer Service Department in the shortest possible time, and in any case, within a maximum period of one month.
If you as a consumer consider that your rights have been violated, you can address your complaints to us through the indicated means in order to request an out-of-court settlement of disputes. In addition, we inform you that you have complaint forms in all our stores.
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts of Barcelona.
Likewise, alternative dispute resolution can be used, for which we facilitate access in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, to the full document of the regulation and to the Resolution platform. of Online Litigation of the European Union.
Access to the European Union's “Online Dispute Resolution” platform: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
We provide you with the Model Withdrawal Form by clicking this link: Withdrawal Form
How to buy
From any page in the store, you can select the products you want to search for them through the side menu, or by deploying the upper marks or words search engine key.
Often, the product that you select will have different options of color or sizes. In that case, select which interests you. The home recharge single corresponding information.
We can see the detail, price, and if it is what you were looking for, press the button to add the product to the cart. We can modify the quantity if you want more than one unit (can also add or remove then from the own car). At this point we also sharing the product through social networks using Facebook or Twitter buttons.
At any time we can access the detail of our shopping cart by clicking view order on the mini-truck, or icon that appears on all pages of the website in the upper-right.
Since the details of the order we can arrange the purchase at any time, or return to the online store and continue looking for other products. The truck will follow in our browser until weve completed the purchase.
After you add the products that have interested us, we return to the shopping cart, and proceed to process the order.
When the processing of the order, if we are not logged, it will request us check. If we didnt have an account generated, we can register now and complete the order later. If we are registered but do not remember your password, we can request it from the link that appears under the registration form on any page of the store.
From this screen you can register in our online store in just two steps. Quick and easy. Be sure to enter the data correctly, since communications operations will receive them in the mail indicating us, and the default for your shipping address will be what you enter as your domicile.
At this point, he shows us the address we have registered as a user by default. If it is correct for the shipping, we can move forward. Otherwise, if we wish to change the address or send it to any other site, can press the button modify shipping address and generate the desired destination address, or select among which you have created previously. Click the continue button when everything is as we wish.
Once you press the continue button, we are shown this screen, where we already calculated the value of the transport to the destination address, which appears at the top. If everything is correct and we wish to complete your purchase, click the button.
IMPORTANT: Once you press the button, the shopping cart will be gone, and we can not modify the order. If you want to add any other products, we must press continue shopping and complete your order when it is complete.
In this screen we can see a summary of the order in the upper zone, and the different options that are available for payment. We chose that most interests us and click the corresponding button.
Notes: If payment by PayPal is active, he has a surcharge of additional management. To see the detail, you can click the link next to the PayPal button.
If you wish to review once again the detailed contents of the order, you can press the link to the foot (see details of the pending payment order), and the full order will be displayed.
Once you press the button, the connection key for the banking system, which redirects to safe area of the banking entity is generated. Hipertextil does not have access to the payment data entered.
Once you press the button the payment card, the bank payment gateway, where you must select the option to pay with card and press the button to fill in the necessary information requesting the Bank opens.
Payment by PayPal is completely safe, like the previous one, and takes place entirely on the PayPal platform. The screen provides a summary of the purchase, shows the amount of shipping and handling PayPal surcharge, and the total payable. Log data are entered and you choose the desired method of payment. If you do not have PayPal account and want to open one, you can do so at the same time that you make payment quickly and easily.
If you have pressed payment by transfer, will reach this confirmation screen, showing you the count should be performed where the transfer or payment, and the details of the order (the number of the account are altered in the image, but the display shows the correct data). Details for the transfer or payment also receive by email.
Once within 24 working hours from the deposit or transfer, you will receive confirmation from Hipertextil, via e-mail.
From any page, it is possible to access the private area. For this you need to register (registration forms on each page of the online store, in the upper-right there), and clicking on the main menu (left side) area customers.
Once inside, we can see the order that we just do, monitor its status, retry your payment if you are pending, or view and print online bill-if the order is already paid and sent by Hipertextil (from the top menu of the customers area, historical).
We can also manage our personal information, email, password, or subscribe to the newsletter.
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Service fast and according to expectations.
10/9 at 6:33:00 PM
8/4 at 11:01:00 AM